Question 1

How long does delivery take?

Accepted Answer

Orders are prepared within 24–48h. Delivery time then depends on your city — usually 2–5 business days.

Question 2

How much does shipping cost?

Accepted Answer

Shipping is calculated at checkout based on your delivery address. Pickup in store is always free.

Question 3

Can I return an item?

Accepted Answer

Yes. You can return an unused item in its original packaging within 7 days of receipt.

Question 4

How are refunds issued?

Accepted Answer

Once we receive and check the returned item, the refund is issued through your original payment method.

Question 5

What payment methods do you accept?

Accepted Answer

Payment is cash on pickup or on delivery. No online payment is required to place an order.

Question 6

How do I place an order?

Accepted Answer

Add items to your cart and confirm your order. We will contact you to arrange pickup or delivery.

Question 7

Can I change or cancel my order?

Accepted Answer

Yes, as long as the order has not been prepared yet. Contact us as soon as possible to make a change.

Question 8

How can I contact the store?

Accepted Answer

Use the contact page or the messaging button on the site — we reply during business hours.

FAQ

How Can We Help You?