Privacy Policy

We collect information that you provide directly to us when creating an account, placing a booking, or contacting customer support. This may include:

• Personal identification: Name, email address, phone number, and delivery address.
• Account information: Username, password (stored securely using encryption), and account preferences.
• Order information: Details about the products you reserve, booking history, and communication with vendors.
• Device information: Browser type, operating system, IP address, and other technical data collected automatically when you visit our platform.

We use the information we collect for the following purposes:

• To process and manage your bookings, including communicating order status updates.
• To create and maintain your account, enabling personalized features such as wishlists and order history.
• To improve our platform, analyze usage patterns, and enhance the user experience.
• To communicate with you about promotions, new products, and platform updates (with your consent).
• To protect against fraudulent activity and ensure the security of our platform.

Your personal data is stored on secure servers with appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction.

Passwords are encrypted using industry-standard hashing algorithms. We regularly review and update our security practices to ensure the ongoing confidentiality and integrity of your data.

While we strive to protect your information, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to following best practices.

Our platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser and remember your preferences.

We use the following types of cookies:

• Essential cookies: Required for the platform to function properly, including authentication and session management.
• Functional cookies: Remember your preferences, such as language selection and cart contents.
• Analytics cookies: Help us understand how visitors interact with our platform so we can improve performance and usability.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.

We may share limited information with trusted third-party service providers who assist us in operating the platform, such as:

• Hosting and cloud infrastructure providers for data storage.
• Analytics services to help us understand platform usage.
• Communication tools for sending booking confirmations and notifications.

These third parties are contractually obligated to protect your information and may only use it for the specific purposes we authorize. We do not sell or rent your personal data to any third party.

You have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request correction of any inaccurate or incomplete personal data.
• Deletion: You may request deletion of your personal data, subject to legal or contractual obligations.
• Objection: You may object to the processing of your data for marketing purposes at any time.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the information provided on our website or visit our FAQ page for additional support.

We are committed to resolving any privacy-related concerns and will work with you to address any issues promptly.